Terms and Conditions

Last change: 21. 10. 2026

Vincere services s. r. o.
ID: 57478236
Address: Budatínska 3230/16A, 851 06 Bratislava
Phone: +421 905 114 062
Email: info@vincere.sk

Introductory Provisions

These Terms and Conditions apply to all contractual relationships between Vincere services s. r. o. (hereinafter referred to as "Contractor") and its customers (hereinafter referred to as "Client").

Definitions

Client: A natural or legal person ordering services from the Contractor.
Contractor: Vincere services s. r. o.

1. Services Provided

Vincere services s. r. o. provides the following window service options:

New window installation
Maintenance and lubrication of mechanisms
Sealing and insulation work
Window adjustment
Glass pane repairs
Tinting and film applications
Installation of insect screens
Installation and service of interior and exterior blinds
Glazing of balconies and loggias
Energy audits of windows
Window security systems
Window cleaning and maintenance
Frame renovation and repair

2. Orders

Orders can be placed by phone or email.
By confirming the order, the Client agrees to these Terms and Conditions.
The Client may cancel the order without charge up to 24 hours before the scheduled time. After this time, a cancellation fee may apply.

3. Delivery Conditions

Services are typically performed within 7 days from the order date, unless agreed otherwise.
The exact delivery date will be confirmed upon order confirmation.
The Client must ensure access to the work site at the agreed time.

4. Payment Terms

Accepted payment methods: cash, bank transfer.
Payment is made after the service is provided.
Invoice due date: 1 day from the invoice date.

5. Warranty

All services come with a 2-year (24 months) warranty from the service date.
The warranty does not cover defects caused by normal wear and tear, improper handling, maintenance, or mechanical damage.

6. Complaints

Complaints can be submitted within 30 days of service completion.
Complaints will be resolved as soon as possible, but no later than 14 days after the complaint is filed.

7. Data Protection

8. Consent to Data Processing

By confirming the order, the Client also consents to the processing of their personal data in accordance with these Terms and Conditions.

9. Final Provisions

All contractual relationships are governed by the applicable laws of the Slovak Republic.
Amendments to these Terms and Conditions can only be made in written form.
By signing, the Client agrees to these Terms and Conditions, the order, and the processing of personal data.

10. Contact Details

Vincere services s. r. o.
Budatínska 3230/16A, 851 06 Bratislava
Phone: +421 905 114 062
Email: info@vincere.sk

The Client hereby confirms their order of services provided by Vincere services s. r. o.

The Client hereby agrees to the Terms and Conditions and consents to the processing of personal data in accordance with the Terms and Conditions.